CoinPayments Help-Support
Have you had a payment time out even though you sent the Bitcoin or a Bitcoin deposit still pending even after a long time? Check the Blockchain Status to see if it could be affecting your transaction.
What We Can't Help You With
1-Questions about how Bitcoin or other cryptocurrencies work.
2-How to purchase Bitcoins with your credit card or bank account - there are many exchanges and methods available for this and we are unable to recommend particular ones.
3-Forgotten Passwords - Use the forgotten password form. Remember: If you have already been locked out resetting your password doesn't reset the lockout; you still have to wait for it to time out.
4-Problems with 3rd party services/merchants.
5-Refunds for completed transactions - all transactions are final and cannot be refunded.
6-How to buy/sell coins.
7-Account Deletions - CoinPayments accounts cannot be deleted, however you can discontinue using them at any time with no notice to us.
What We Can Help You With
1-Our system will automatically email you to claim funds from underpaid/overpaid transactions to the email address used during checkout. Don't forget to check your Spam folder. If you have not received a claim email after 8 hours you can post a support ticket for assistance.
2-Questions about our merchant tools or API integration questions.
3-2FA Reset Requests - Note: If you are using Google Authenticator you probably saw on the page that it told you to write down the code, using that code you can relink your device yourself without waiting for a 2FA reset.
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